GrabIt search is included free with your Fast Usenet plan. If search isn't working, or GrabIt says it was unable to confirm your complimentary search access, please try these steps in order.

1. Use the latest Fast Usenet edition of GrabIt

Older versions of GrabIt have known search and download problems. Please download the latest version from the members area: open the Newsreaders menu and choose GrabIt. Uninstall your old version first, then install the new one.

2. Check your username and password

GrabIt keeps a separate copy of your login for search. If you've changed your password, or you've had more than one Fast Usenet account, search may still be using old details. Reinstalling GrabIt, as in step 1, lets you enter your current username and password.

3. Check that your account is active

Search only works while your account is active. Log in to the members area and check that Usenet Access shows Active.

Advanced: correct the saved search login in the Windows registry

If you're comfortable editing the Windows registry, you can correct the saved login without reinstalling. Please back up your registry first, since incorrect changes can cause problems with Windows.

1. Close GrabIt.
2. Click Start, type regedit and open the Registry Editor.
3. Click Edit, then Find, and search for SearchItPassword.
4. Double-click it, enter your current Fast Usenet password as the value, and click OK.
5. Search again for SearchItUsername and check that it shows your Fast Usenet username. Correct it if needed.
6. Close the Registry Editor and restart GrabIt.

If search still isn't working after these steps, please contact our support team and we'll help.