What happens if my monthly payment is declined?
If your card is declined on your billing date, please don't worry. Our payment processor automatically tries the payment over again, and your access keeps working while it does.
If the payment still can't be completed, your access is paused and we'll email you to let you know.
How to get your access back
- Log in to the members area.
- Click Update card & reactivate at the top of your dashboard.
- Enter your card details and click Reactivate & charge. We charge your plan's monthly price, and your access comes back right away.
If your dashboard asks you to contact support instead, please do, and we'll take care of it for you.
Tip: if your card is about to expire, or you have a new card, you can update it at any time to avoid an interruption. See How do I update my payment method?
Paying with PayPal? Please see PayPal says my payment didn't go through. What should I do?
If you have any questions, please contact our support team. We're happy to help.