Fast Usenet » Support Center

Ask a question:


Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

»Articles in this category:

 
I'm receiving an authentication error. Why? Article rated 3.2/5.0
If you have reached your bandwidth limit for the current billing period you will be denied access until your bandwidth limit resets at midnight at your next billing cycle. To check your current ban...
How do I upgrade my Fast Usenet account? Article rated 4.0/5.0
Due to the strict measures we take to protect your privacy and security we are unable to alter your billing information. Currently the easiest method to upgrade your Usenet plan is by canceling your c...
What kind of service does Fast Usenet provide? Article rated 5.0/5.0
FastUsenet.org is a World-Wide Usenet service provider that provides Fast, Reliable, and Secure Usenet services to customer around the world. Keywords: Service
What are the server addresses for my newsreader? Article rated 3.7/5.0
You can access FastUsenet.org's backend server using the following server addresses: News.FastUsenet.org and Secure.FastUsenet.org
Does Fast Usenet limit download speeds? Article rated 2.7/5.0
Absolutely not. At Fast Usenet you can access Usenet at whatever speeds your internet service is capable of.
What membership levels are available and how much are they? Article rated 5.0/5.0
Fast Usenet offers a variety of plans large enough to suit the needs of just about any customer, all while being affordable. You might be a power user who wants an Unlimited account, or a new users lo...
What is SSL encrypted Usenet access? Article rated 5.0/5.0
SSL-Encryption is a method for protecting your information as you use your usenet account.
What payments does Fast Usenet accept? Article rated 4.2/5.0
Currently, Fast Usenet accepts the following major credit cards: Visa, MasterCard, American Express, and Discover. We securely process your credit card information using global credit card process...
Why was my credit card denied? Article rated 3.3/5.0
Our billing agent USAePay has implemented strict fraud regulations. Most of the time credit cards are denied due to AVS (address verification system) errors. If your billing address doesn't match ...
Are headers counted towards my downloads? Article rated 5.0/5.0
No, headers are not counted towards your downloads on any of our plans. Please note that all our accounts are designed for personal use only.
Are members allowed to share accounts? Article rated 5.0/5.0
Account sharing is not allowed on our Unlimited use accounts. We limit access to 1 IP address per account at any one time.
How do I cancel my Fast Usenet account? Article rated 2.5/5.0
Canceling your membership is easy. Simply log into the Fast Usenet member's area: http://www.fastusenet.org/members/login.php Select the option to "Cancel". Your account will then expi...
I forgot or lost my password. Article rated 3.3/5.0
You can retrieve your password at: http://www.fastusenet.org/members/forgotpass.php Please ensure you enter the email address you used when signing up. Your password will be emailed to you.
How do I check my download balance? Article rated 5.0/5.0
You can check your remaining download balance by logging into the members area. http://www.fastusenet.org/members/login.php
Do you offer a free trial account? Article rated 4.0/5.0
We understand that some Usenet providers just don't provide the access they promise. That's why at Fast Usenet we offer a 14 day 15 Gigabyte free trial so you know what you're getting before paying fo...
How do I get a refund? Article rated 3.2/5.0
We do not offer refunds for unused portions of your account. Once you have signed up you are paid for and committed for that length of time. We do offer full refunds if you cancel and request a ref...
When does each billing cycle end, and when is payment due? Article rated 3.3/5.0
All Fast Usenet membership levels are billed every 30 days after sign up. You are billed the initial amount when you first sign up then every 30 days after until your account is closed.
Why is there a difference between the downloaded amount stated in my newsreader and the member's page? Article rated 3.7/5.0
All binaries on Usenet are encoded, either using yenc or uuencoding. When the binaries are posted in yenc or uuencoding onto our servers, it is stored in that format. When you download the binaries, i...
How many connections am I allowed? Article rated 2.8/5.0
All Fast Usenet membership levels are allowed 50 connections to Usenet. Due to errors in some newsreaders setting the connection limit to 45 is a good idea. Some newsreader will attempt to open a ...
What ports can I use with Fast Usenet? Article rated 3.7/5.0
Fast Usenet supports the following ports for our Usenet service. non-SSL port: 119, 20, 23, 53, 443, 8080, 9000, 9001, 9002 SSL: 563, 80, 81, 465, 993
Can I connect from more than 1 IP address? Article rated 3.7/5.0
We limit access to 1 IP address per account at any one time for our Usenet accounts. This is to discourage account sharing.
Do you log download activity? Article rated 5.0/5.0
No. Fast Usenet does not log any downloads from our servers. We only log your bandwidth usage.
What happens if my recurring payment gets declined? Article rated 3.9/5.0
Once your payment has been declined once (at midnight) of your billing date your account will automatically be disabled within 15 minutes. Due to the high security features both our billing agent USAe...
What newsgroups does your service offer? Article rated 3.0/5.0
See if Fast Usenet carries the newsgroup you are looking for with our Newsgroup search feature. Simply enter the name of the group you are looking for and we will tell you if we carry it. You can also...
Do your accept PayPal.com Article rated 3.0/5.0
We've added the option to pay using PayPal’s secure payment system. Over 95 million users around the World trust PayPal to handle their daily online transactions. You can now sign up for one of our gr...
How to run a trace route in Windows and Mac OS X. Article rated 5.0/5.0
If you are experiencing connection issues. Please run a trace route which will log the path between your ISP (Internet Service Provider) and our network. Below is an example of how a trace route will ...
How do I update my billing information? Article rated 3.0/5.0
Your billing information can be updated from the Fast Usenet members area. https://www.fastusenet.org/members/login.php *Please note that if you have canceled or failed billing the credit card u...
How do I cancel A PayPal subscription? Article rated 4.7/5.0
1. Log in to your PayPal account. 2. Click Profile at the top of the page. 3. Click My Money, then click Update beside My preapproved payments to find your payment. 4. Select the payment, and then ...
GrabIt Search Blocked By Avast Antivirus, Disabling NNTP Scanner Article rated 5.0/5.0
If you are having problems using the global search feature in GrabIt it could be related to Avast Anti-Virus Protection. If you are using Avast please shut-down the NNTP scanner. After disabling the...
 


»Top Knowledgebase articles: Views
 I'm receiving an authentication error. Why? 1355
 How do I cancel my Fast Usenet account? 698
 How do I upgrade my Fast Usenet account? 625
 What are the server addresses for my newsreader? 490
 GrabIt Search Blocked By Avast Antivirus, Disabling NNTP Scanner 469
 What ports can I use with Fast Usenet? 462
 
»Latest Knowledgebase articles: Date added
 GrabIt Search Blocked By Avast Antivirus, Disabling NNTP Scanner 2012-08-26 16:49:30
 How do I cancel A PayPal subscription? 2012-02-13 23:15:07
 How do I update my billing information? 2011-08-11 19:18:08
 How to run a trace route in Windows and Mac OS X. 2011-06-17 15:31:58
 Do your accept PayPal.com 2011-03-27 02:08:51
 What newsgroups does your service offer? 2011-03-27 02:03:58