Customer Service / Support

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We work hard to provide you with fast and reliable Usenet service but we realize there are times when things can go wrong. That's why we offer many different resources to help get your Usenet account working correctly.

Usenet Setup Instructions

Our tutorial section will guide you step by step on how to get several popular newsreaders configured with our high speed servers. The tutorials make it easy for a new members to get started.

Newsgroup Search Tool

See if we carry the newsgroup you are looking for with our Newsgroup search tool. Simply enter the name of the group you are looking for and the system will tell you if we carry that group. You can also enter generic keywords to find newsgroups by topic such as "politics".

Frequently Asked Questions

The majority of your questions have been answered in our FAQ. If you are unable to find an answer to your question in our FAQ please contact us. We're standing by to help you.

Contact Us (Support System)

Submit your questions to our friendly customer service staff. They are standing by to help you resolve any billing or technical problems related to your account.

1-888-415-7781 Phone Support

Now you can contact us with our toll free 1-888 number. We have customer service agents standing by to help you with your billing questions. We only handle billing issues over the phone. If you have any technical question please use one of our other contact methods.

Live Chat Support

Fast Usenet offers live customer support via chat. Follow the link to chat with one of our Usenet support team members. They are standing by waiting to help.

Knowledge Base

The Fast Usenet Knowledge base is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

Server Status / System Upgrades

To view the current status of our Usenet servers please visit the following link. If we are performing any maintenance or if we anticipate any down time that information will be posted here.