Frequently Asked Questions

Q. What kind of service does Fast Usenet provide?
Q. What are the server addresses for my newsreader?
Q. Does Fast Usenet limit download speeds?
Q. What is Usenet service?
Q. Why Fast Usenet is the best Usenet service around?
Q. What membership levels are available and how much are they?
Q. What is SSL encrypted Usenet access?
Q. What plans include SSL encrypted Usenet connections?
Q. What payments does Fast Usenet accept?
Q. Does my unused bandwidth rollover?
Q. What happens if I exceed my bandwidth limit for the month?
Q. How do I upgrade or downgrade my current plan?
Q. How do I cancel my Fast Usenet membership?
Q. How do I check how much bandwidth I've used?
Q. How many concurrent connections do you allow?
Q. How do I access the web and Mobile Newsreaders?
Q. Does Fast Usenet offer a free trial?
Q. Why am I charged $0.01 for the free trial?
Q. Does Fast Usenet log what I download?
Q. Do you accept PayPal.com?
Q. Can I share my service with other people?
Q. Do you offer phone support?
Q. Why can't I post messages to the newsgroups?



Q. What kind of service does Fast Usenet provide?

A. Fast Usenet is a World-Wide Usenet service provider that provides Fast, Reliable, and Secure Usenet services to members around the world.

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Q. What are the server addresses for my newsreader?

A. You can access the Usenet servers using the following easy to remember addresses: news.fastusenet.org and secure.fastusenet.org

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Q. Does Fast Usenet limit download speeds?

Absolutely not. At Fast Usenet you can access Usenet at whatever speeds your internet service is capable of.

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Q. What is Usenet service?

Usenet pre-dates the world wide web and has been used by millions of people for almost 30 years. Usenet is a huge community of individuals around the world that share information in over 120,000 category based newsgroups.

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Q. Why Fast Usenet is the best Usenet service around?

Fast Usenet has been providing top quality Usenet service for many years and because we've been in the business as long as we have, we know what customers are looking for. We pride our service in being fast, secure, and reliable. Sign up for our free trial today and see why Fast Usenet is one of the best Usenet providers in the World!

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Q. What membership levels are available and how much are they?

Fast Usenet offers a variety of plans large enough to suit the needs of just about any customer - all while being affordable. You might be a power user who wants an Unlimited account, or a new user looking to get started. We offer 4 great plans which are sure to meet everyone's needs.

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Q. What is SSL encrypted Usenet access?

SSL-Encryption is a method for protecting your information as you use your Usenet account.

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Q. What plans include SSL encrypted Usenet connections?

Unlike some Usenet providers, Fast Usenet offers SSL encrypted connections with all plans at no additional cost. When setting up your newsreader just make sure to use Secure.Fastusenet.org and port 563.

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Q. What payments does Fast Usenet accept?

Currently, Fast Usenet accepts the following major credit cards: Visa, Master Card, American Express, and Discover. We securely process your credit card information using our gateway USAePay. We also accept payments via PayPal.com

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Q. Does my unused bandwidth rollover?

Unused bandwidth does not rollover. At the beginning of each billing cycle you will get the same amount of bandwidth, regardless of how much bandwidth you used the previous cycle.

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Q. What happens if I exceed my bandwidth limit for the month?

If you go over your bandwidth you will be locked out of the server until your next billing period. To check when your billing period will renew please visit the members area.

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Q. How do I upgrade or downgrade my current plan?

Because of our high security protection on your credit card information, the easiest method to either upgrade or downgrade your current account is to cancel and sign up for the account of your choice.

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Q. How do I cancel my Fast Usenet membership?

Cancelling your membership is easy. Simply log into the Fast Usenet members area and click the link to "Cancel". Your account will then expire on the final billing date of your membership and you will not be billed any further.

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Q. How do I check how much bandwidth I've used?

Checking your bandwidth usage is easy. Simply log into the member's area using your personalized Username and Password. From within the member's area you can view how much bandwidth you have used for the current billing cycle and how much bandwidth you have remaining.

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Q. How many concurrent connections do you allow?

Fast Usenet allows 50 connections to our servers for all account plans for maximum download speeds.

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Q. How do I access the web and Mobile Newsreaders?

From within the members area you can access both the iPhone and web newsreaders. Use your personalized username and password to access the web newsreader. To access the Mobile Newsreader visit the link from the member's area and register your username and password from within the Mobile Newsreader interface.

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Q. Do you offer a free trial?

Yes. We offer a one time 14 day 15GB free trial. Our free trial allows you to test out our service before becoming a member. Click here to take advantage of the free trial offer.

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Q. Why am I charged $0.01 for the free trial?

We must authorize your credit card before we can offer the free trial account. Our merchant USAePay won't allow us to take your credit card information without charging one penny. We will charge your credit card one cent. After the 14 day trial period your credit card will be charged the full monthly amount unless you cancel within the trial period. If you cancel within the 14 day trial period your credit card will only be charged 1 cent.

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Q. Do you log what I download?

We do not and cannot log what you download. All we can see is the volume of information that you download, not the content. We also offers SSL encrypted connections to help protect your online privacy when using our high speed network.

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Q. Do you accept PayPal.com?

Yes. We accept PayPal.com for payment. You can use PayPal to signup for one of our monthly service plans or our free trial offer.

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Q. Can I share my service with other people?

No. We only allow connection from one IP address at a time. For example if you are connected from one computer and attempt to connect from another computer with a different IP address the second connection will be refused.

If you want to use our service on multiple computers at your house/office you are allowed to do so, as long as the computers are connecting using the same network/IP address.

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Q. Do you offer phone support?

Yes. We offer billing support via our 1-800 number. Technical support is only handled through our online support system. If you have questions about billing please contact one of our customer service agents at 1-888-415-7781. They are standing by to help.

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Q. Why can't I post messages to the newsgroups?

Posting privileges are disabled by default with all new accounts. If you would like to post you must submit a support request to authorize posting with your account. Please remember to include your username when contacting support.

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